Terms and Conditions

1. Introductory Provisions

1.1 These terms and conditions (hereinafter referred to as "T&C") govern the contractual relationship between:

The Landlord (service provider):

Maringotka Bilingvo Kopanice

Operator: Bilingvo s.r.o., Company ID (IČO): 57610576, with its registered office at Hoštáky 777/6, Brezová pod Bradlom 90613

E-mail: bilingvokopanice@gmail.com

Phone: +421 908 786 025

Represented by the executives Ing. Igor Horniaček and Mgr. Ľubica Horniačková

and

The Tenant (customer): a natural or legal person who makes an accommodation reservation.

1.2 By concluding the accommodation agreement (hereinafter referred to as the "Agreement"), the tenant confirms that they have become acquainted with these terms and conditions, agree with them, and undertake to comply with them.

1.3 All contractual relationships are governed by the legal order of the Slovak Republic, in particular by Act No. 40/1964 Coll., the Civil Code.

2. Subject of the Agreement

2.1 The subject of the agreement is the provision of short-term recreational accommodation in the facility Maringotka Bilingvo Kopanice (a caravan located in the area of U Držkovcov – Brezová pod Bradlom) and enabling the use of related services according to the landlord's current offer.

2.2 The landlord undertakes to allow the tenant temporary use of the subject of the lease on the agreed date, and the tenant undertakes to pay the agreed price for the accommodation.

2.3 The subject of the agreement is intended exclusively for recreational accommodation. The tenant is not authorized to use the accommodation for business activities or for purposes other than those agreed upon.

3. Price and Payments

3.1 The price of accommodation is determined according to the current price list published on the website www.bilingvo.sk. The final price is calculated based on the length of stay, the number of persons, and the selected services.

3.2 After making a reservation, the tenant will receive a confirmation e-mail with the stated price and payment details.

3.3 The tenant is obliged to pay a deposit of 100% of the total price of the stay within 1 working day of receiving the confirmation e-mail.

3.4 Payment is made by non-cash transfer to the landlord's account specified in the confirmation e-mail.

3.5 If the payment is not made in accordance with these conditions, the landlord has the right to cancel the reservation and consider the contractual relationship invalid.

4. Reservation and Conclusion of the Agreement

4.1 Reservations can be made through the reservation system on the website www.megaubytovanie.sk, or by phone or e-mail on the website www.bilingvo.sk.

4.2 When making a reservation, the tenant is obliged to truthfully provide all required data, in particular name, surname, address, e-mail, and telephone number. This data is necessary for the conclusion of the agreement and subsequent communication.

4.3 As part of the reservation, the tenant chooses the date of stay, the number of persons, and any additional services. After submitting the form, they will receive a confirmation e-mail containing a summary of the reservation, payment details, and further instructions for check-in.

4.4 The contractual relationship between the landlord and the tenant is established upon the delivery of the reservation confirmation to the tenant by the landlord.

4.5 The effectiveness of the agreement is conditional on the payment of the agreed deposit according to Article 3.3 within 3 working days of receiving the confirmation e-mail. If the payment is not credited to the landlord's account within this period, the reservation expires without further notice and the agreement is considered ineffective.

4.6 The rights and obligations of the contracting parties are governed by these terms and conditions. Pursuant to § 44 of the Slovak Civil Code, the agreement is concluded at the moment the reservation confirmation is delivered.

5. Cancellation Policy

5.1 The tenant is entitled to cancel their reservation, exclusively in writing via e-mail to the landlord's address specified in Article 1 of these T&C.

5.2 In case of cancellation of the reservation by the tenant, the landlord is entitled to a cancellation fee in the amount of:

• more than 30 days before the start of the stay – 0% of the stay price (the deposit will be refunded in full),
• 22–29 days before the start of the stay – 25% of the stay price,
• 15–21 days before the start of the stay – 50% of the stay price,
• 8–14 days before the start of the stay – 75% of the stay price,
• 0–7 days before the start of the stay – 100% of the stay price.

5.3 The decisive date is the date of delivery of the cancellation notice to the landlord.

5.4 In the event that the tenant fails to pay the price of the stay or part of it in accordance with Article 3 of these T&C, the landlord is entitled to unilaterally cancel the reservation. In such a case, the reservation is considered cancelled due to the tenant's fault with the effects according to Article 5.2.

5.5 The landlord is entitled to cancel the reservation due to force majeure (e.g., natural disasters, a technical failure making it impossible to provide accommodation, extraordinary measures by public authorities). In such a case, the entire amount already paid will be returned to the tenant, and the tenant is not entitled to compensation for further damages.

6. Rights and Obligations of the Tenant

6.1 After confirming the reservation by e-mail, the tenant will receive information about arrival and check-in. The standard arrival time is between 14:00 and 18:00 (unless otherwise agreed).

6.2 During the stay, the tenant is obliged to behave considerately towards the surroundings, nature, and local residents and to observe the rules of good cohabitation.

6.3 The tenant undertakes to use the accommodation premises and their equipment properly, without causing damage or destruction. In the event of damage, the landlord is entitled to demand full compensation.

6.4 It is strictly forbidden to manipulate the subject of the lease in any way, use it for purposes other than recreational accommodation, smoke inside the building, accommodate unannounced persons, or keep pets (unless otherwise agreed with the landlord).

6.5 The tenant must not use firearms, incendiary or mechanical weapons, pyrotechnics, explosives, or other dangerous means in the area or its immediate vicinity.

6.6 In case of a breach of the contractual conditions or serious inappropriate behavior, the landlord has the right to terminate the stay without compensation.

6.7 The tenant is obliged to return the accommodation premises on the day of departure (CHECK OUT) no later than 11:00 a.m., in a clean and undamaged condition.

7. Rights and Obligations of the Landlord

7.1 The landlord is obliged to provide the tenant with accommodation on the agreed date, in a proper and operational condition, and to provide them with all necessary information regarding the stay.

7.2 The landlord undertakes to provide the tenant with assistance during the stay in case of technical problems or failures that could prevent the proper use of the accommodation.

7.3 The landlord reserves the right to enter the rented premises during the tenant's stay in necessary cases (e.g., in case of an accident, failure, or for security reasons).

7.4 The landlord is not liable for damages caused by force majeure, e.g., power outages, extreme weather conditions, or other unforeseeable events beyond their control.

7.5 The landlord reserves the right to unilaterally change these terms and conditions. The version valid at the time of concluding the agreement is always binding.

7.6 The landlord is not liable for the loss, damage, or theft of items belonging to the tenant or persons accommodated with the tenant, if it occurred outside the accommodation premises or as a result of non-compliance with the rules of these terms and conditions.

7.7 The landlord is entitled to immediately terminate the tenant's stay without the right to a refund of the accommodation price if the tenant or persons accommodated with them violate the contractual conditions, the rules of good cohabitation, or seriously endanger the property and safety of others.

7.8 The landlord is not liable for damage to property or harm to the health of the tenant and persons listed as authorized to use the subject of the lease with the tenant, which arose from non-compliance with the rules of these T&C. Furthermore, the landlord is in no case liable for damage to property or harm to the health of the above-mentioned persons, which arose from improper handling.

8. Personal Data Protection (GDPR)

8.1 The landlord is the controller of the tenants' personal data within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).

8.2 The tenant's personal data is processed for the purposes of reservation records, fulfillment of contractual obligations, and legal requirements.

8.3 The legal basis for processing is Art. 6(1)(b) and (c) of the GDPR (performance of a contract and fulfillment of a legal obligation).

8.4 Personal data is not provided to third parties, except in cases where required by law.

8.5 The tenant has the right to access their personal data, its correction, erasure, restriction of processing, and other rights arising from the GDPR.

9. Complaints Procedure

9.1 If the tenant discovers deficiencies in the services provided, they are obliged to report them to the landlord without delay.

9.2 The landlord undertakes to remedy the deficiencies without undue delay, if possible.

9.3 If the defect cannot be removed and it substantially limits the quality of the services provided, the tenant has the right to a reasonable discount on the price of accommodation.

9.4 A complaint must be made in writing, no later than 14 days after the end of the stay. Complaints made later will not be considered.

10. Final Provisions

10.1 These terms and conditions are an integral part of the accommodation agreement.

10.2 The legal relations between the landlord and the tenant are governed by the legal order of the Slovak Republic, in particular the Civil Code No. 40/1964 Coll.

10.3 All disputes arising from the accommodation agreement will be resolved primarily by agreement. If an agreement cannot be reached, the competent court for decision is a general court in the Slovak Republic.

10.4 The tenant acknowledges that the out-of-court settlement of consumer disputes falls within the competence of the Slovak Trade Inspection Authority (www.soi.sk).

These terms and conditions become effective on July 30, 2026.